Privacy Policy

1. Introduction

First Point Clinical Exercise ("we", "us", "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or website, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Identity information: name, date of birth, gender
• Contact information: address, phone number, email address
• Health information: medical history, current conditions, medications, referrals, treatment notes, and assessment results
• Financial information: Medicare number, health fund details, DVA or NDIS plan details, payment information
• Communication records: enquiry forms, emails, and messages sent to us

3. How We Collect Information

We collect information:

• Directly from you when you complete intake forms, enquiry forms, or communicate with us
• From your referring health professional (e.g. GP, specialist, case manager)
• From funding bodies such as Medicare, NDIS, DVA, or WorkCover as required for billing and reporting
• Through our website when you submit an enquiry or contact form

4. Why We Collect and Use Your Information

We collect and use your personal information to:

• Provide clinical exercise physiology and personal training services
• Communicate with you about appointments, programs, and progress
• Process Medicare, NDIS, DVA, WorkCover, and private health insurance claims
• Comply with legal and professional obligations (including ESSA standards)
• Respond to enquiries submitted through our website
• Improve our services and client experience

5. Disclosure of Your Information

We may disclose your personal information to:

• Your referring GP, specialist, or other treating health professionals, where relevant to your care
• Medicare Australia, NDIS, DVA, WorkCover, or your private health insurer for billing and reporting purposes
• Third-party software providers used for practice management (subject to their own privacy policies)
• Any person or organisation you have authorised us to share information with

We will not sell, rent, or trade your personal information to any third party for marketing purposes.

6. Health Information

Health information is treated as sensitive information under the Privacy Act and is subject to a higher level of protection. We will only collect, use, and disclose your health information with your consent, or as required or permitted by law (including for the purposes of providing health services).

7. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Client records are stored securely using practice management software with appropriate access controls.

We retain client records for a minimum of 7 years from the date of last service (or until a minor turns 25), in accordance with professional and legal obligations.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

9. Website and Cookies

Our website may collect non-identifiable information such as browser type, pages visited, and time spent on the site for the purpose of improving user experience. We do not use tracking cookies for advertising purposes.

10. Complaints

If you believe we have breached your privacy, please contact us in the first instance so we can attempt to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

For privacy-related enquiries or requests, please contact:

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. We encourage you to review this policy periodically.